Privacy Policy
Introduction
Commercial Maritime Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in an open and transparent way. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
- Commercial Maritime Pty Ltd
- ABN 32 008 943 119
- Last Updated: 30/12/2025
Personal Information We Collect
We collect personal information where it is reasonably necessary to carry out our marine services, respond to enquiries, manage client relationships, and meet our legal and regulatory obligations.
The types of personal information we may collect include:
- Your name and business contact details.
- Email address and telephone number.
- Correspondence and communications.
- Technical data when you visit our website.
We may also collect technical and usage information when you interact with our website. This can include IP addresses, browser type, pages visited, and other analytical data used to understand how our website is accessed and to improve functionality and performance.
How We Collect Personal Information
Personal information is generally collected directly from you when you interact with us in the course of enquiries, project discussions, or service delivery. This includes information you provide when contacting us by phone or email, submitting forms through our website, or communicating with our team before, during, or after works are carried out.
In addition to information you provide directly, some information is collected automatically through our website using cookies and analytics tools. You may adjust your browser settings to manage or disable cookies, noting that doing so may affect website functionality.
How We Use Personal Information
We use the personal information we collect for the primary purpose for which it was collected, including to communicate with you, provide services, respond to enquiries, prepare proposals and contracts, administer projects, process invoices and payments, and maintain our business records.
Personal information may be used for the following purposes:
- Internal record keeping.
- We may use the information to improve our services.
- We may periodically send promotional emails about new services, special offers or other information which we think you may find interesting using the email address which you have provided.
- To contact you by email or phone.
- To improve our website.
Personal information may also be used to meet applicable legal, regulatory and safety obligations, including maritime, workplace and compliance requirements.
Data Sharing
We do not sell or trade personal information. Personal information is only shared where it is required to support service delivery, operational functions, or collaborative project outcomes.
Where information is shared, this may include disclosure to:
- Employees involved in planning, coordinating or delivering services.
- Contractors engaged to assist with specific works or specialist activities.
- Parties involved in joint or collaborative project delivery.
Where any personal information is disclosed, we take reasonable steps to ensure it is handled securely, used only for its intended purpose, and managed in accordance with applicable privacy laws.
Data Retention
We retain personal information only for as long as it is necessary to fulfil the purpose for which it was collected, including ongoing operational needs and legal or regulatory requirements. Retention periods may vary depending on the nature of the information, contractual obligations, and applicable laws.
When personal information is no longer required, we take reasonable steps to securely delete, destroy, or de-identify it in accordance with our data management practices.
Your Rights
You have the right to request access to personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out of date. We aim to ensure that personal information remains accurate and current.
Requests relating to access or correction of personal information can be made by contacting us via email. We will respond within a reasonable timeframe and in accordance with applicable privacy laws.
Data Security
We take reasonable and appropriate steps to safeguard personal information against misuse, interference, loss, unauthorised access, modification, or disclosure. This includes the use of secure systems, access controls, and administrative safeguards designed to protect stored information.
While we make every effort to protect personal information, no data transmission over the internet or electronic storage method can be guaranteed as completely secure. As such, information is provided to us at your own risk.
How to Complain
If you have concerns about how we handle personal information, we encourage you to contact us directly so the matter can be reviewed and addressed promptly. Complaints should be made in writing and include sufficient detail to allow us to investigate the issue thoroughly.
We will acknowledge and respond to complaints within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in our business operations, legal requirements, or industry practices. Any updates will be published on our website, and the revised policy will apply from the date of publication.
Changes to this policy may include:
- Updates to how we collect, store or process personal information.
- Clarifications in wording or expanded legal obligations.
- Changes in how cookies or tracking technologies are used.
When this Privacy Policy is updated, we will post the revised version on our website with an updated “Last updated” date. Continued use of our website or services after any changes indicates your acceptance of the revised Policy.
